Software testing is the process of evaluating software to find errors, gaps, and other defects. It is an essential part of the software development process, and it helps to ensure that software is reliable, usable, and meets the needs of its users.
Software testing plays a critical role in today’s digital landscape, ensuring the quality, reliability, and effectiveness of software applications across various industries. From healthcare to retail, telecom to logistics, companies are recognizing the immense importance of thorough software testing to deliver exceptional user experiences and mitigate risks. A study by the Standish Group found that 65% of software projects fail or are significantly challenged. In today’s fast-paced and competitive marketplace, it is more important than ever for companies to aggressively test their products to stay in the game.
Software testing is important across all industries, but it is especially critical in industries where software is used to provide critical services, such as healthcare, retail, telecom, and logistics. In these industries, even a small software defect can have a significant impact on the safety, security, or profitability of the business.
Software QA Market Size and Growth Drivers
The Software Testing Market size is valued at US $45 billion in 2022 and is expected to grow at 5% CAGR from 2023 to 2032. There are several reasons why the software testing market is on the uptrend -
● The increasing complexity of software applications: This is the primary reason which is driving the growth of the Software Testing Market across all domains — BFSI, Gaming, Healthcare, Telecom, Retail, and Logistics. Software applications are becoming increasingly complex with the use of several advanced technologies, improved features, and multiple functionalities. This complexity makes it more difficult to ensure the quality of software applications and increases the need for software testing.
● Technology migration process: Software development technologies are constantly evolving, and organizations often need to migrate from old technologies to new ones in order to stay competitive, to scale, to reduce costs, and to improve security. This can be a complex and challenging process, and it is important to factor in the need for software testing throughout the migration process. Software testing during the migration process involves testing the technology comprehensively before implementing it for production, testing the migration process, and testing the compatibility of the new technology with existing systems and operations.
● Growing demand for mobile applications: The demand for mobile applications is growing rapidly, as more and more people use smartphones and tablets. This growth is being driven by a number of factors, including the increasing availability of high-speed internet, the growing popularity of mobile commerce, and the increasing use of mobile devices for work and school.
The growing demand for mobile applications is putting a strain on software testing resources. Mobile applications are more complex than traditional desktop applications, and they need to be tested on a variety of devices and operating systems. This can be a time-consuming and expensive process. There are a number of reasons why software testing is important for mobile applications.
- Firstly, mobile applications are used by a wider range of users than traditional desktop applications. This means that there is a greater chance of errors occurring.
- Secondly, mobile applications are often used in critical situations, such as when making a payment or calling for help. This means that errors in mobile applications can have serious consequences.
Software testing is an essential part of the development and release of mobile applications. By performing software testing, organizations can help to ensure that their mobile applications are high quality, reliable, and secure.
● Growing demand for cloud-based software: The demand for cloud-based applications and software is growing rapidly. This is due to several factors, including the increasing availability of high-speed internet, the growing popularity of mobile devices, and the increasing need for businesses to access their data and applications from anywhere.
Just as mobile applications, cloud-based applications, and software are also used by a wider range of users, and the numbers are only expected to grow exponentially in the coming years. This means that there is a greater chance of errors occurring. Also, cloud-based applications are used in critical situations like payment processing, data backup, recovery, etc. An error in cloud-based applications can have serious consequences and hence, end-to-end software testing which includes functional testing, performance testing, security testing, and usability testing plays a key role.
Types of Software Testing
The two major types of software testing are -
- Functional Testing: This type of testing focuses on verifying the functional requirements of the software. It ensures the application behaves as expected and performs its intended functions correctly. Functional testing includes activities such as unit testing, integration testing, system testing, and acceptance testing.
2. Non-functional testing: This type of software testing evaluates the non-functional aspects of a software system, such as performance, usability, reliability, and security. It is important to test these aspects because they can have a significant impact on the overall quality of the system. In a study by IBM, it was found that non-functional defects account for 60% of all software defects. This shows that non-functional testing is essential for ensuring the quality of software systems.
Market Segmentation:
Telecom
In a highly competitive industry where customer satisfaction and trust are paramount, telecom companies cannot afford to compromise on quality. According to a report by Market Research Future, the global telecom application testing market is expected to grow significantly in the coming years. Rigorous testing and quality analysis are vital to ensure that software/web/mobile applications in the telecom industry meet industry standards, deliver optimal performance, and provide a seamless experience to customers.
Benefits of QA & Testing In The Telecom Industry:
● Improved Client Satisfaction: In the current scenario, customers look forward to seamless, uninterrupted service. The QA team ensures that the backend architecture is robust to handle high volumes of calls and messages. In the front end, they take care of the usability, responsiveness, and IVR systems. The functioning of all this together increases client satisfaction.
● High-value Outcome: To meet the evolving standards of the telecom industry, the companies upgrade their Operating Support System (OSS) and Business Support System (BSS) periodically. Software testing ensures that the data migration and process transformation in smooth and seamless.
● Accurate Bill Management: Billing issues are common in telecom companies and the billing system is only going to get complex in the future. QA and testing teams can help identify the bugs, manage, and maintain the billing systems by escalating the bugs promptly.
● Network Security: The emergence of new technologies has also contributed to newer risks. With a comprehensive QA and Testing plan, telecom companies can take preventive measures for safe and secure data sharing, manage access and user controls, and safeguard the network against cyber threats.
Quality Analysis & Testing Techniques For Telecom Industry:
Functional Testing: This type of testing focuses on verifying the functional requirements of the applications. It ensures the software behaves as expected and performs its intended functions correctly. For example, in an account management system, functional testing would involve validating user authentication, account creation, billing, and other core functionalities.
Performance Testing: Telecom applications often handle a large volume of data and need to be capable of handling high user loads. Performance testing in the telecom industry involves evaluating the performance and reliability of various telecommunication systems and services. Some of the prominent testing types performed are Network Performance Testing, Load Testing, and Stress Testing which examines parameters like bandwidth, latency, packet loss, etc to ensure that the systems are robust to handle the expected workload.
Security Testing: With the rising cybersecurity threats in the telecom industry, it is crucial to conduct thorough security testing. This includes vulnerability assessment, penetration testing, and ensuring data privacy and protection. Cybersecurity software plays a critical role in safeguarding sensitive customer information, and testing helps identify potential vulnerabilities and ensure robust security measures are in place.
Compatibility Testing: In the telecom industry, applications need to be compatible with a wide range of devices, browsers, operating systems, and network configurations. Compatibility testing ensures that the software works seamlessly across different platforms, minimizing compatibility issues and providing a consistent user experience.
Usability Testing: Usability testing focuses on assessing the ease of use, intuitiveness, and overall user satisfaction with the applications. It helps identify areas for improvement, enhances the user interface, and ensures a smooth and user-friendly experience.
Banking, Financial Services, and Insurance
The BFSI industry is highly regulated and undergoes significant technological advancements, impacting how financial transactions are conducted, data is managed, and customer experiences are enhanced. Given the sensitive and critical nature of financial transactions and customer data, ensuring the quality, security, and reliability of software applications is of utmost importance. From small-sized BFSI companies that are into payments and transactions to the market giants who deal with card-based products, credit underwriting, and frauds, software QA and testing are crucial.
Benefits Of QA &Testing In The BFSI Industry:
● Enhanced Customer Satisfaction: Implementing SQA ensures that software applications in BFSI companies meet high-quality standards, resulting in improved customer satisfaction. By delivering reliable, secure, and user-friendly software, BFSI companies can provide a positive customer experience, build trust, and retain customers.
● Compliance with Regulatory Standards: The BFSI sector is subject to stringent regulatory requirements. SQA helps ensure that software applications comply with industry regulations, data protection laws, security standards (such as PCI-DSS), and financial reporting requirements.
● Reduced Risk of Financial Losses: By conducting thorough testing, BFSI companies can identify and rectify defects, vulnerabilities, and performance issues before software is deployed. This reduces the likelihood of financial errors, transactional inaccuracies, system failures, and subsequent financial losses.
● Improved Operational Efficiency: Implementing SQA practices helps identify and rectify software inefficiencies, bottlenecks, and inconsistencies, allowing for streamlined and optimized processes. This leads to increased productivity, reduced operational costs, and improved resource utilization.
● Enhanced Data Security and Privacy: Data security and privacy are critical concerns in the BFSI sector. SQA ensures that software applications have robust security measures in place to protect customer data, prevent unauthorized access, and maintain data integrity. Rigorous testing helps identify vulnerabilities, weaknesses, and potential security breaches, allowing BFSI companies to address them proactively.
● Facilitates Digital Transformation: SQA plays a crucial role in enabling digital transformation initiatives in BFSI companies. By thoroughly testing new technologies, such as mobile banking apps, fintech solutions, and AI-based systems, SQA ensures their functionality, usability, and performance. This facilitates the successful adoption of innovative digital solutions, allowing BFSI companies to stay competitive in the rapidly evolving digital landscape.
Quality Analysis & Testing Techniques For BFSI Industry:
Functional Testing:
Functional testing focuses on verifying that software applications in the BFSI sector perform their intended functions such as account management, transaction processing, loan processing, insurance claims, and financial calculations correctly. The goal is to ensure that the software functions as expected and meets the requirements defined by the business.
Security Testing: Security testing involves assessing the vulnerabilities, weaknesses, and potential risks associated with the software. It includes activities like penetration testing, vulnerability assessments, and ensuring compliance with industry security standards (e.g., PCI-DSS). The objective is to identify and mitigate security threats, protect customer data, and prevent unauthorized access or breaches.
Performance Testing: Performance testing is crucial in the BFSI sector, where applications must handle high volumes of transactions and users. It involves testing the performance, scalability, and responsiveness of the software under various load conditions. Performance testing helps identify bottlenecks, assess system capacity, and ensure that the application can handle peak loads without performance degradation or downtime.
Regression Testing: In the BFSI sector, where software systems are complex and interconnected, regression testing is crucial to ensure that changes in one component do not adversely affect other components or disrupt critical processes.
Usability Testing: Usability testing focuses on evaluating the user-friendliness and intuitiveness of software applications in the BFSI sector. It assesses factors such as the ease of navigation, clarity of instructions, and overall user experience. Usability testing helps ensure that customers can easily understand and interact with the software.
Integration Testing: Integration testing verifies the seamless integration of different software components, systems, or third-party interfaces within the BFSI environment. This type of testing ensures that data flows accurately between different systems, such as core banking systems, CRM systems, payment gateways, and external service providers. Integration testing is essential to maintain data integrity, avoid data inconsistencies, and ensure smooth operations across the software ecosystem.
Regulatory Compliance Testing: Regulatory compliance testing ensures that software applications adhere to industry regulations, data privacy laws, financial reporting standards, and other compliance mandates. This type of testing helps BFSI companies avoid legal and financial penalties while maintaining industry credibility and trust.
Retail
Retail Industry is an umbrella term that includes various business processes like e-commerce platforms, Point Of Sale Systems, Inventory Management, Customer Relationship Management, Omnichannel Integration, Loyalty and Rewards programs, Return and Refund Processes, etc. In the retail industry, QA and testing contribute to delivering a seamless shopping experience, accurate inventory management, secure transactions, personalized customer interactions, and efficient operations.
Benefits Of QA & Testing In The Retail Industry:
Enhanced Customer Experience: Implementing SQA ensures that retail software applications meet high-quality standards, resulting in an improved customer experience. By delivering reliable, user-friendly, and bug-free software, retail companies can provide a seamless and satisfying shopping experience for their customers. This includes faster and more accurate order processing, smooth payment transactions, efficient inventory management, and personalized customer interactions.
Increased Operational Efficiency: SQA practices help identify and rectify software inefficiencies, bottlenecks, and inconsistencies within retail systems. By optimizing software performance, streamlining processes, and eliminating defects, retail companies can achieve improved operational efficiency. This leads to reduced downtime, faster response times, enhanced productivity, and cost savings in areas such as inventory management, supply chain operations, and customer service.
Inventory Management and Supply Chain Optimization: SQA plays a crucial role in ensuring the accuracy and reliability of retail software applications involved in inventory management and supply chain operations. By conducting thorough testing, retail companies can prevent stock discrepancies, ensure accurate inventory tracking, optimize order fulfillment processes, and minimize out-of-stock situations. This helps in avoiding inventory-related losses, improving product availability, and maintaining customer satisfaction.
E-commerce and Omnichannel Readiness: SQA is vital for retail companies operating in the digital landscape. Testing e-commerce platforms, mobile apps, and omnichannel solutions ensure their functionality, performance, and compatibility across various devices and operating systems. This enables retail companies to provide a seamless shopping experience to customers across multiple touchpoints, including online stores, mobile apps, and in-store experiences.
Data Security and Privacy: Retail companies handle a vast amount of customer data, including personal and financial information. SQA helps identify vulnerabilities and ensures that retail software applications have robust security measures in place to protect sensitive data. By conducting rigorous security testing, retail companies can mitigate the risk of data breaches, unauthorized access, and fraud, safeguarding customer trust and complying with data privacy regulations.
Integration of Third-Party Systems: Retail companies often integrate their software applications with third-party systems such as payment gateways, customer relationship management (CRM) platforms, or inventory management solutions. SQA ensures smooth integration, seamless data flow, and compatibility between different systems. By testing the integration points, retail companies can avoid issues such as data inconsistency, order processing errors, and disruptions in customer communication.
Adaptation to Changing Retail Trends: SQA helps retail companies stay agile and adapt to changing market trends. It enables the testing of new features, functionalities, and innovations within retail software applications. Whether it’s implementing personalized recommendations, incorporating AI-powered chatbots, or integrating augmented reality (AR) for virtual try-on experiences, SQA ensures that these advancements work seamlessly and deliver the intended benefits to customers.
Quality Analysis & Testing Techniques For Retail Industry:
Functional Testing: Functional testing verifies that the software functions as intended and meets the specified requirements. It includes testing features such as product search, shopping cart functionality, checkout process, payment processing, order management, and inventory tracking.
Usability Testing: Usability testing which can also include monkey testing and happy path testing focuses on evaluating the user-friendliness and ease of use of retail software applications. It involves testing the interface, navigation, intuitiveness of controls, and overall user experience.
Amazon used usability testing to improve the design of its checkout process. As a result, the checkout process was completed 15% faster and the number of abandoned carts decreased by 10%.
Performance Testing: Performance testing assesses the responsiveness, scalability, and stability of retail software applications under various load conditions. It involves testing factors such as system response time, throughput, resource usage, and handling concurrent user activities. Performance testing helps identify bottlenecks, optimize performance, and ensure the software can handle peak loads during high-demand periods.
Security Testing: Security testing is crucial in the retail industry due to the sensitivity of customer data and financial transactions. It involves testing the software for vulnerabilities, data protection measures, encryption, authentication mechanisms, and secure communication protocols. Security testing helps ensure that customer information is protected, and the software complies with data protection regulations.
Compatibility Testing: Compatibility testing verifies that retail software applications function correctly across different devices, operating systems, browsers, and screen sizes. It ensures that the software provides a consistent experience for customers regardless of their preferred platform or device. Compatibility testing helps identify any compatibility issues and ensures broad accessibility across various environments.
Integration Testing: Integration testing is performed to validate the seamless integration of retail software applications with other systems, such as payment gateways, inventory management systems, CRM systems, and third-party services. It ensures that data synchronization, communication, and data flow between different systems are accurate and error-free.
Regression Testing: Regression testing is conducted to verify that new software changes or updates do not introduce any unintended defects or issues in previously functioning features. It involves retesting the impacted areas and related functionalities to ensure that the software continues to work correctly after modifications.
Localization Testing: Localization testing is essential for retail software applications that cater to international markets. It ensures that the software is culturally and linguistically adapted to specific regions or countries. Localization testing involves verifying translations, date and time formats, currency symbols, localized content, and compliance with local regulations.
Accessibility Testing: Accessibility testing ensures that retail software applications are accessible to users with disabilities, providing an inclusive user experience. It involves testing for compliance with accessibility standards, such as WCAG (Web Content Accessibility Guidelines). Accessibility testing focuses on aspects like keyboard navigation, screen reader compatibility, color contrast, and alternative text for images.
Logistics
Logistics companies can be broadly classified into three categories — the micro and small companies that use products for order management and tracking, the mid-sized companies that use IoT-based products for fleet management, and the large companies that are into research and development of unmanned vehicles and drones.
By prioritizing software quality, logistics companies can optimize their operations, deliver superior services, and achieve sustainable growth in the highly competitive logistics industry.
Benefits of QA & Testing In The Logistics Industry:
Ensuring thorough QA and Testing of applications in the logistics industry offer several significant advantages to the companies in terms of speed, trust, cost, and security. Some of the key benefits are explored here -
Improved Operational Efficiency: SQA helps identify and rectify software defects, ensuring that logistics applications function efficiently. Thorough testing uncovers any system inefficiencies, performance bottlenecks, or usability issues that may hinder smooth operations. By optimizing software functionality, logistics companies can streamline processes, reduce manual effort, and enhance overall operational efficiency.
Enhanced Customer Satisfaction: SQA ensures that logistics systems are error-free, providing accurate and timely information about shipments, inventory, and tracking. By delivering a seamless customer experience, logistics companies can build trust, strengthen relationships, and gain a competitive edge.
Effective Supply Chain Management: Logistics companies rely on software applications for effective supply chain management. SQA helps validate the integration of logistics software with other systems, such as warehouse management, inventory tracking, and transportation management. Thorough testing ensures smooth data flow, accurate synchronization, and real-time visibility, enabling efficient supply chain operations.
Scalability and Flexibility: Logistics operations often experience fluctuations in demand and evolving business requirements. SQA ensures that software applications can scale and adapt to changing needs. By conducting performance and scalability testing, logistics companies can determine the software’s ability to handle increasing volumes of transactions, accommodate business growth, and integrate with new technologies.
Compliance with Industry Standards: Logistics companies must comply with industry regulations and standards, such as customs regulations, safety requirements, and data protection laws. SQA ensures that software applications adhere to these standards, enabling compliance and avoiding penalties. Thorough testing helps validate data security measures, encryption protocols, and compliance with industry-specific regulations.
Continuous Improvement: SQA enables continuous improvement of logistics software applications. By implementing regular testing cycles, monitoring user feedback, and analyzing performance metrics, companies can identify areas for enhancement. SQA provides valuable insights for refining features, addressing user pain points, and ensuring that the software keeps pace with evolving industry needs.
Quality Analysis & Testing Techniques For Logistics Industry:
Functional Testing: This type of testing verifies that the logistics application functions as intended and meets the specified requirements. It includes testing features such as order management, shipment tracking, inventory management, route planning, and delivery confirmation.
Integration Testing: Integration testing focuses on testing the seamless integration of the logistics application with other systems and third-party services. It ensures that data exchange, communication, and synchronization between different systems (such as warehouse management, transportation management, and customer relationship management) are accurate and error-free.
Performance Testing: Performance testing assesses the responsiveness, scalability, and stability of the logistics application under various load conditions. It involves testing factors such as system response time, throughput, concurrent user handling, and data processing speed. Performance testing helps identify any performance bottlenecks and ensures that the application can handle high volumes of transactions efficiently.
Usability Testing: Usability testing evaluates the user-friendliness and ease of use of the logistics application. It focuses on testing the interface, navigation, and overall user experience. Usability testing helps identify any usability issues and ensures that the application provides a smooth and intuitive experience for logistics personnel and end-users.
Security Testing: Security testing is crucial in the logistics sector due to the sensitivity of data involved in shipments and deliveries. It involves testing the application for vulnerabilities, data protection measures, authentication mechanisms, and secure communication protocols. Security testing ensures that the logistics application is protected against potential security breaches and unauthorized access to sensitive information.
Regression Testing: Regression testing is performed to ensure that new changes or updates to the logistics application do not introduce any unintended defects or issues in previously functioning features. It involves retesting the impacted areas and related functionalities to ensure that the application continues to work correctly after modifications.
Compatibility Testing: Compatibility testing verifies that the logistics application works correctly across different devices, operating systems, and web browsers. It ensures that the application provides a consistent experience for users regardless of the platform or device they use to access it.
Functional Testing: This type of testing verifies that the logistics application functions as intended and meets the specified requirements. It includes testing features such as order management, shipment tracking, inventory management, route planning, and delivery confirmation.
Integration Testing: Integration testing focuses on testing the seamless integration of the logistics application with other systems and third-party services. It ensures that data exchange, communication, and synchronization between systems (warehouse management, transportation management, and customer relationship management) are accurate and error-free.
Performance Testing: Performance testing assesses the responsiveness, scalability, and stability of the logistics application under various load conditions. It involves testing factors such as system response time, throughput, concurrent user handling, and data processing speed. Performance testing helps identify any performance bottlenecks and ensures that the application can handle high volumes of transactions efficiently.
Usability Testing: Usability testing evaluates the user-friendliness and ease of use of the logistics application. It focuses on testing the interface, navigation, and overall user experience. Usability testing helps identify any usability issues and ensures that the application provides a smooth and intuitive experience for logistics personnel and end-users.
Security Testing: Security testing is crucial in the logistics sector due to the sensitivity of data involved in shipments and deliveries. It involves testing the application for vulnerabilities, data protection measures, authentication mechanisms, and secure communication protocols. Security testing ensures that the logistics application is protected against potential security breaches and unauthorized access to sensitive information.
Regression Testing: Regression testing is performed to ensure that new changes or updates to the logistics application do not introduce any unintended defects or issues in previously functioning features. It involves retesting the impacted areas and related functionalities to ensure that the application continues to work correctly after modifications.
Compatibility Testing: Compatibility testing verifies that the logistics application works correctly across different devices, operating systems, and web browsers. It ensures that the application provides a consistent experience for users regardless of the platform or device they use to access it.
Data Integrity Testing: Data integrity testing focuses on validating the accuracy and integrity of data stored and processed by the logistics application. It involves testing data validation rules, data transformation processes, and data consistency across different modules or systems.
HealthCare
In this era of digitalization, hospitals have also undergone tremendous change. Even small clinics use software to maintain patient and hospital records and for online consultations. The bigger players in the industry leverage the advancements in technology to create robots that assist in surgeries and state-of-the-art surgical instrumentation for precision diagnosis and treatment.
Benefits of QA & Testing In The Healthcare Industry:
Patient Safety: QA ensures that healthcare software operates reliably and accurately, minimizing the risk of errors that could potentially harm patients. Thorough testing identifies and rectifies any defects or vulnerabilities, ensuring the software functions as intended and adheres to regulatory requirements.
Data Integrity and Confidentiality: QA testing helps safeguard patient data by validating the security measures in place. It ensures that sensitive information remains confidential and is protected from unauthorized access or breaches. QA also verifies data integrity, preventing data loss or corruption that could impact patient care or regulatory compliance.
Compliance with Regulations: Healthcare software must comply with stringent regulations, such as HIPAA (Health Insurance Portability and Accountability Act) in the United States. QA ensures that the software meets these regulatory standards, including data privacy, security, and interoperability requirements, minimizing the risk of legal and financial penalties.
Improved Efficiency and Accuracy: Effective QA enhances the efficiency and accuracy of healthcare software. Thorough testing identifies and resolves software issues, improving system performance, response times, and overall usability. This enables healthcare professionals to access and analyze information efficiently, resulting in better decision-making and streamlined workflows.
Integration and Interoperability: Healthcare software often needs to integrate with other systems, such as electronic health records (EHRs), lab equipment, or billing systems. QA testing verifies the interoperability of the software, ensuring smooth data exchange and accurate integration, preventing any potential disruptions in healthcare workflows.
Quality Analysis & Testing Techniques For Healthcare Industry:
Integration Testing: Verifies seamless integration between healthcare robots, surgical instruments, and their corresponding software systems. Integration testing is often used to test the integration of electronic health record (EHR) systems with other systems, such as laboratory information systems (LIS), pharmacy systems, and imaging systems.
Functional Testing: Ensures that the application’s core functions, such as robot movements or instrument control, perform accurately. It involves also validating functionalities such as patient record management, medication administration, interoperability, and adherence to industry standards like HIPAA to support high-quality patient care.
Accuracy and Precision Testing: Tests the accuracy and precision of robotic movements, instrument measurements, and software algorithms.
Usability Testing: Assesses user-friendliness and effectiveness of the software interface for easy interaction and efficient operation by healthcare professionals. 80% of healthcare professionals say that usability is a top priority for new healthcare technologies and usability testing can help to improve the patient experience by up to 90%.
Performance Testing: Verifies the application’s response times, processing capabilities, and real-time performance to handle complex medical procedures. A study by the Healthcare Information and Management Systems Society (HIMSS) found that performance testing can help to reduce the risk of performance problems by up to 80%.
Reliability and Stability Testing: Ensures consistent and reliable operation of the application over extended periods, including endurance and error handling.
Regulatory Compliance Testing: Verifies adherence to specific regulatory standards, certifications, and quality requirements, such as FDA regulations for medical devices.
Conclusion:
An interesting study by Forrester Research found that companies that outsource their QA activities can improve their time to market by up to 30%. Irrespective of the sector that a company belongs to and the size of the company, having a resilient QA plan is the only way to win end-user satisfaction. Outsourcing the process saves time, quality, and cost as it is driven by experts in the industry with state-of-the-art infrastructure.
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